Refund and Returns Policy
Welcome to AI Edge Platform. We value your business and strive to provide the best possible service. Please read our refund and returns policy carefully to understand your rights and obligations.
Refund Policy
Eligibility for Refunds:
- Service Non-Usage: Refunds are only available if you have not downloaded our software.
- Coupon Usage: Refunds are not available if a purchased coupon has been used for the purchase.
Refund Request Process:
- Time Frame: All refund requests must be made within 5 days of the purchase date. Requests made after this period will not be eligible for a refund.
- Contact Method: To request a refund, please contact our customer service team at support@aiedgeplatform.com. Ensure you include your purchase details and reason for the refund request.
Refund Approval:
- Once we receive your refund request, we will review it and notify you of the status within 5 business days.
- If your request is approved, the refund will be processed, and a credit will be applied to your original method of payment. This may take up to 10 business days depending on your payment provider.
Non-Refundable Circumstances
- Software Download: If you have downloaded our software, you will not be eligible for a refund.
- Coupon Usage: If you have applied a purchased coupon to your purchase, no refund will be provided.
Additional Information
For any questions or further clarification regarding our refund and returns policy, please contact our customer service team at support@aiedgeplatform.com.
Thank you for choosing AI Edge Platform. We appreciate your understanding and cooperation.
This policy is effective as of today, [May 21, 2024]. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.